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How sattaa Handles Your Personal Data

This privacy policy sets out exactly what data sattaa collects when you open an account, make a deposit via UPI or Paytm, or contact our support team —…

Data Collection PolicyCookie PreferencesAccount Security PracticesYour Access RightsContact the Privacy Team
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sattaa How sattaa Handles Your Personal Data
REACH THE PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about how your data is handled, want to request access to the information we hold, or need to raise a data concern, our privacy team is reachable through…

Email Support Send your data access or correction request to our privacy email. Include your registered account email so we can locate your records and respond within 72 hours.
Live Chat Start a live chat session from your account dashboard and select the Privacy query option. Our agents are available daily and can escalate your request to the dedicated privacy team.
Help Centre Our help centre has a dedicated privacy section where you can submit a formal data request form, check the status of an existing request, or read answers to common data questions.
HOW WE PROTECT YOU

Our Data Handling and Account Security Practices

From the moment you open an account to every UPI or PhonePe transaction you make, we apply consistent data-handling standards.

Data We Collect

We collect registration details, device identifiers, IP addresses, and payment method references such as your linked UPI handle or Paytm wallet ID. We collect only what is necessary to operate your account and process transactions securely.

Cookie Use

We use session cookies to keep you logged in, preference cookies to remember your language and region settings, and analytics cookies to understand how pages are used. You can manage cookie preferences from your account settings at any time.

Account Security

Your password is stored as a one-way hash — we cannot read it. Two-factor authentication is available for all accounts. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

Account data is retained for as long as your account remains active and for a period after closure as required by applicable law. Payment records linked to UPI or Paytm transactions are kept for the minimum period mandated by financial regulations.

Third-Party Sharing

We share data only with payment processors handling your UPI, Paytm, or PhonePe transactions, identity verification providers, and authorities where legally compelled. We do not sell personal data or share it for third-party marketing purposes.

Request a Change

You may request access to your data, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Submit requests via our help centre form or by emailing the privacy team directly.

Common Questions About Your Privacy at sattaa

We have put together answers to the questions our account holders ask most often about data, privacy rights, and how to act on them. If your question is not covered here, reach out through the contact paths above.

We collect your name, email address, phone number, date of birth, and the payment identifiers you provide — such as your UPI ID or Paytm mobile number — along with device and IP data generated during your sessions.

Payment references are encrypted at rest and in transit. We do not store full UPI credentials or bank account numbers — only the tokenised reference returned by your payment provider after a transaction is authorised.

Yes. Submit a data access request through our help centre form or by emailing the privacy team with your registered email address. We will compile and send your data within the timeframe required by applicable law.

Send a deletion request to the privacy team via email or live chat. We will remove data that we are not legally required to retain. Records tied to financial transactions may be kept for the minimum period mandated by law.

No. We do not sell or share your data for marketing purposes. Data is shared only with payment processors like Paytm, identity verification services, and regulatory authorities where we are legally required to do so.

Log in to your account, go to settings, and select the Cookie Preferences option. You can switch off non-essential analytics cookies while keeping session and security cookies active, which are needed to keep your account functioning.

Contact our privacy team directly via email or the live chat privacy option. If you feel your concern has not been resolved, you have the right to escalate to the relevant data protection authority in your jurisdiction as permitted by local law.

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