Reference

Open legal terms before your account

Open your account with clear legal terms: we set out eligibility, privacy, account records, payments and dispute contact paths before you enter the lobby.

India access wordingPrivacy request pathUPI record contextAccount security clauses
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sattaa Open legal terms before your account
CONTACT ROUTES

Contact legal support for your records

Legal questions need a clear trail, so we keep separate paths for account terms, privacy requests and payment record checks.

Legal email Use the legal mailbox for terms questions, privacy rights, dispute records and requests to correct account data. Include your account email, relevant dates and payment reference IDs, but avoid sending unnecessary personal files.
Live chat direction Chat can point you to the right clause, confirm where to send a written request, and explain what proof may be needed. It cannot approve legal changes without account verification.
Ticket record Open a ticket when your request involves UPI, Paytm, PhonePe or Google Pay receipts. We can attach screenshots, transaction IDs and account checks to one record for follow-up.
DATA PRACTICE

Explore how we handle your data

Legal handling is not just wording on a page. We keep account data, payment references, device logs and cookie choices in separate records so requests can be checked without exposing more than…

Account records

We store account identifiers, login activity and verification status to manage access and legal requests. When you ask for a copy or correction, we match the request to your verified account.

Payment references

UPI, Paytm, PhonePe and Google Pay references are used to connect deposits, withdrawals and disputes to your wallet. We keep only the records needed for reconciliation, security checks and legal duties.

Cookie choices

Cookies help keep your session active, remember consent choices and detect risky access patterns. You can adjust browser settings, though some account actions may need session cookies to work safely.

Security checks

Login alerts, device checks and verification prompts help us confirm that account access is yours. If something looks unusual, we may ask for extra proof before releasing records or changing details.

Retention periods

Some records must be kept for tax, fraud, payment partner and dispute reasons. When retention is no longer needed, we remove or anonymise eligible data according to internal legal controls.

Change requests

You can ask to correct account details, update contact data, or receive a copy of eligible records. We verify identity first, then respond through the same contact path where possible.

Browse legal questions before you join

These answers explain how our legal terms apply to account access, privacy, cookies, payment records and contact requests. They are written for quick reading, but the full terms remain the reference point for disputes or formal requests. If your question involves local law, payment partner rules or identity checks, contact us before you rely on an account action.

Access depends on local law and is available where local law permits. You must check whether account use is allowed in your area before opening or continuing an account with us.

UPI references help us match your wallet activity to your account and answer disputes. A payment receipt does not change local legal eligibility or remove the need for account verification.

Yes, you can ask for eligible account records through our legal email or ticket path. We verify identity first, then provide data that can be shared under law and retention rules.

Cookies are covered because they affect sessions, consent choices and security checks. You can manage them in your browser, but some account features may need cookies to confirm safe access.

If a legal change affects access, we may limit account functions, request more checks, or update these terms. Where possible, we explain the reason and the next step for your account.

Send a correction request with your account email and the detail that needs fixing. We may ask for proof before changing names, contact data, payment links or verification records.

Our support and legal teams first check the account record, payment references and related messages. If more detail is needed, we may move the matter to a ticket for written follow-up.

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